From an employee on the Independent website:
I absolutely love Graham Bartlett’s comment “We believe that our customers deserve the best possible service and these changes will enable us to make further progress to supplement improvements we’ve already made.” Ever since the announcement was made on Wednesday and calls have been directed to our outsource call centres, Nottingham, Bedford etc all Rayleigh calls have been “how do we do this ? how do we do that ?”. This is by no means in the customer favour – Rayleigh was already a centre of excellence in as much as we were ALL multi skilled – all other Eon centres are single skilled with the majority only able to take payments and meter readings !
It IS clear that Eon Rayleigh has a lot of talented, experienced people and we hope they are snapped up by other employers….
Also worth noting that calls are being directed away from Rayleigh…..
Its how big business handles closures, direct as many calls away from the call centre itself, management deems and employees feel they are not trusted to act professionally until the final closure. So much for the Eon ethos. The employees must feel completely dispirited and unappreciated. Well done, the management of Eon Rayleigh for making your employees feel even worse.
Admin, any news yet on what plans there are for the land?
No news yet at all….
Calls have been temporarily moved on some days only – to accomodate things like Union meetings etc I believe. Eon say it’s their intention to keep the same work coming into Rayleigh up to 30/6/10