Powergen has announced that it is closing it’s Indian call centres, with UK staff dealing with phone calls instead. Hundreds of new jobs will be created in Rayleigh ,Bedford, Bolton, Leicester and Nottingham. The company has admitted that the use of overseas call centres had affected customer satisfaction.
More news on this is available at the BBC News website and on the Guardian website , Silicon.com and Reuters India.
Powergen’s own site has a page where you can apply online for a job in Rayleigh..
Rochford District Council has already ‘outsourced’ some of it’s own customer service jobs to a call centre in the Midlands. However the Lib Dems asked for a condition that the contract could be terminated if the call centre company tried to move the jobs abroad, and this was agreed.