One of our onlineFOCUS readers informed us about a hole in the pavement in Down Hall Road (thank you, you know who you are!). It was caused by a badly broken Essex Water Company cover, leaving a hole nasty enough for someone to trip over , or maybe sprain an ankle, especially in the dark.
We reported it to Essex and Suffolk Water, who fixed it in about 2 days. That’s not all, their customer service people even phoned back to check everything was OK now.
Perhaps County Highways could learn from them.